Basic Support
“Essential coverage to keep your store running, but limited.”
$1,200–$1,500
per month
- Up to 150 customer tickets/month (email & live chat)
- Order tracking updates
- Refunds/exchanges (max 20 per month)
- End-of-day summary email
Scale Your E‑commerce Ops & CX Without Full‑Time Hires
Optivra Assistants plugs vetted VAs into your tools, SOPs, and helpdesk—so you can focus on growth.
Hire smarter: flexible capacity, predictable outcomes, 40% less cost than in-house.
- Operations
- Customer Experience
- Helpdesk & Orders
The Pain of Growing Without a Team
What’s slowing your store down right now?
Delayed Support Tickets
Backlogs on email/chat leading to frustrated customers and lost lifetime value.
Overwhelming Order Management
Returns, exchanges, address changes—spinning plates that steal your focus.
Inconsistent CX
Responses vary by day, rep, and mood—hurting reviews and repeat purchases.
No Time for Improvements
QA, SOPs, macros, and reporting fall through the cracks when you’re in the weeds.
Optivra Assistants
Virtual Assistant Installment Agency for E‑commerce Operations & CX
We deploy trained e-commerce VAs who plug into your helpdesk, storefront, and workflows—so you can scale without full-time hires.
- Helpdesk coverage (email, chat, social) with brand-aligned tone
- Order management: updates, returns, exchanges, and proactive follow-ups
- SOP building, macros, and QA to keep responses fast and consistent
- Light ops support: vendor follow-ups, listing updates, inventory checks
- Daily/weekly reporting so you always see what’s happening
24–72h
Typical kickoff
65%+
Avg. SLA improvement
3x
Ticket handling capacity
Simple, Fast, Effective
From “too much to do” to “done” in three steps.
1. Book a Call
Tell us your tools, ticket volumes, and CX goals. We map the plan.
2. We Assign Your VA
Pre-vetted e-comm specialist plugs into your helpdesk and workflows.
3. Start Scaling
We measure SLAs, lift CX, and free your time for growth.
Affordable, Scalable E-commerce Support — Without the Hiring Headaches
At Optivra Assistants, we help online brands cut costs, boost customer satisfaction, and scale faster. Hiring and managing a VA on your own is expensive and time-consuming. With us, you get a fully managed VA solution at 40% less cost than hiring in-house—backed by proven systems, clear SOPs, and predictable results.
Best Value
Growth Partner
“Most brands save 40% compared to hiring their own VA.”
$2,500–$3,000
per month
- Up to 600 tickets/month (email, live chat, social DMs)
- Unlimited refunds/exchanges
- Up to 50 product uploads/updates per month
- Returns management (labels, inventory updates)
- Proactive customer review requests
- Weekly performance dashboard
Ops Max (Premium)
“Your full back-office partner—built to scale with you.”
$4,000–$5,000
per month
- Everything in Growth Partner
- 5 prebuilt Klaviyo email flows (cart abandon, welcome, post-purchase, review request, winback)
- 2 promo campaigns/month scheduled in Klaviyo
- Website promo updates (banners, announcement bars)
- Bi-weekly KPI deep-dive report
Trusted by growing e-commerce brands worldwide — our clients consistently report 40% lower costs, faster response times, and happier customers compared to hiring VAs directly. With Optivra Assistants, you don’t just get a VA, you get a proven system.
Client stories
Real operators. Real results.
★★★★★
“Optivra Assistants cut our support costs by nearly 50% and response times dropped from 12 hours to under 2. Our customers are happier, and I don’t spend my nights answering emails anymore.”
★★★★★
“We tried hiring a VA on our own before and it was a headache—training, turnover, and missed tasks. With Optivra, everything just works. The Growth Partner plan gives us full coverage at less than half the cost of an in-house hire.”
★★★★★
“Within 30 days, Optivra Assistants streamlined our returns, uploaded 100+ new products, and handled hundreds of customer tickets flawlessly. The weekly reports keep me in the loop without managing anyone directly.”
Ready to cut costs and scale your store?
Join dozens of brands already growing with Optivra Assistants.
• Fast kickoff
• Month-to-month
• Easy scaling
Risk-Free Trial — Only Pay If You’re Happy
Put Optivra Assistants to work without risk. If you’re not satisfied, you don’t pay.
Ready to cut costs and scale your store?
Join dozens of brands already growing with Optivra Assistants.
• Fast kickoff
• Month-to-month
• Easy scaling